Refund policy

Unfortunately we do not offer a refund policy.

You can always contact us for any return question at info@queenbofficial.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on any full price items, sale items or gift cards.

Exchanges
Unfortunately we do not offer exchanges.

Refunds
Should an item be faulty, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.